Job Description

Job Description

Job Description

Days Inn & Suites Downtown Missoula-University is looking to add a Full Time Overnight Desk Clerk to our team at our newly remodeled hotel in Downtown Missoula.

This position is for 11pm-7am with Two shifts per week. There is also the potential for an additional morning or afternoon desk shift each week as well.

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
• Set up and serve breakfast in the morning.
• Respond to guest complaints, requests and emergencies.
• Reconcile all accounts in a timely manner.
• Verify that all EOD work has been performed by other departments.
• Schedule guest wake-up calls and reservations for the following day.
• Respond to guest inquiries, concerns and complaints as needed.
• Answer phones and place reservations.

Qualifications for Night Auditor:

• Excellent communication and math skills.
• 2+ years' experience in customer service or hospitality.
• Able to learn computer functions and other on-the-job skills.
• Strong eye for details.
• Good problem-solving skills.
• Ability to multitask.
• Solid customer service skills.
• Strong written and verbal communication skills.
• Exceptional customer service skills.

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